Customer Service Fundamentals Training Course

This learning path explores the elements of excellent customer service including such concepts as customer service in the field, over the phone, internal to an organization, along with concepts such as conflict resolution and creating service commitments and standards.

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Course Description

The leading market analysis IT research and advising firm, Gartner, has stated it costs eight to ten times more to acquire new customers than it does to retain existing ones. Retaining customers begin with good customer service. Customer service is the first, and perhaps only, contact for customers in most industries. It represents the company and may be the only true window into the organization’s products and services. In addition, exceptional customer service can travel by word of mouth but poor customer service usually travels faster.

It can greatly impact your customer satisfaction and customer loyalty. Customer service fundamentals can help provide the foundational skills required to provide exceptional service. This learning path explores the elements of excellent customer service including such concepts as customer service in the field, over the phone, internal to an organization, along with concepts such as conflict resolution and creating service commitments and standards.

Exam & Certification

Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.

  • The Certification Exam is for one hour (1 hour) duration.
  • The exam has 50 multiple choice questions (1 marks each), with no negative marking.
  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
  • One exam attempt is provided per registration with no limit on re-appearance.
  • Certification Exam is computer based exam, held every month at Vskills exam centers.
  • Exam result is shown after submitting the exam.

Certification 

  • Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.

FAQ's

GetCertGo (GCG) is one of the India’s largest skill assessment company for working professionals. GCG has transformed the learning and certification process by providing content in online modules which are easy to access and comprehend.
If candidate is registered for Vskills Certification, the certification Exam is for one hour (1 hour) duration.
If candidate is registered for Vskills Certification, then the exam has 50 multiple choice questions (1 marks each), with no negative marking.
These are one of it’s kind videos. They offer complete end to end Job search strategies ( end to end) right from how to ensure that you attract attention of the prospective employers till how do you follow up post the interview so that you stand out as a candidate. The format is engaging with real life MOCK sessions of interviews.
There is no minimum qualification for taking up the Certification Exam
Different certifications have different supplementary content being provided to ease the preparation. Content in the form of online videos are provided.
Link to online videos with login credentials is e-mailed for registered certification.
The supplementary material provided, covers the table of contents for the certification.
Usually it takes maximum of 3 working days to get access to content as login credentials are e-mailed to candidate.
If candidate is registered for Vskills Certification, then the candidate need to schedule their exam with in 6 months of order date.
If candidate is registered for Vskills Certification Exam. Passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
If you have taken the Vskills Certification, then Exam is held every month.
If you have taken the Vskills Certification Exam. Then one exam attempt per registration with no limit on re-appearance.
You would appreciate that getting a job is dependent on multiple factors like ‘suitability’ for a specific position, your performance in the interview, your track record and so on. Hence a guarantee cannot be provided but we will equip you so well with our guidance and assistance so that you can handle the most difficult challenges you face during your job hunt as well as in facing interviews.
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The Skillsoft Course Player has failed to connect with the Learning Management System. As a result, the course launch is terminated. This error can occur when the Skillsoft Course Player (SCP) is unable to communicate successfully with the server that stores course progress and assessment scores. You may be experiencing network connection issues, if you continue to have issues, contact Skillsoft live support.
You can reset the password by clicking the Forgot Password link.
The account will be changed to a locked status if you attempt to log in with the incorrect credentials too many times.

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Tags: Customer Service Fundamentals, Customer Service

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