Certified ITIL Foundation Service Management Professional

This course examines the Service Operation processes within the ITIL® Service Lifecycle. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus.

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Course Description

IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course examines the Service Operation processes within the ITIL® Service Lifecycle, including Incident Management and Problem Management, as well as Event, Request, and Access Management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus.

Exam & Certification


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Tags: ITIL Foundation, ITIL Foundation Service Management

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