Quality and Operations

Lean Six Sigma Training Course


It may not always be obvious, but lean six sigma training course the Quality & Operations function in organizations plays a role in your everyday activities. Recall the things you might have done today since waking up: getting dressed, eating breakfast, listening to the radio or watching television, driving to work, or perhaps telephoning someone.

It's likely that all the items and services you used to perform these activities – the clothes, the breakfast foods, the radio and television programs, the car, and the phone service – are products of different organizations. You probably don't normally think about the organizational processes that produce all these goods and services. But that's what the study of operations is all about.

The role of operations is to design, plan, direct, and improve all the activities that transform resources into goods or services. And while the operations function is distinct from the other internal functions of an organization, it interfaces with them. It must also interface with key external players: suppliers, customers, and the environment. Suppliers are those who provide the materials necessary to create the product or service. Customers are those targeted to purchase the product or service. The environment includes such external factors as government taxation policies and legal requirements.

The operations function has been around for as long as business itself, but it has evolved over time. Changes in operations management have been driven by innovations in manufacturing and processes. Among the major milestones have been craft work, the Industrial Revolution, scientific management, the computer age, and electronic commerce.

Eight functions of operations management

The range of activities of an operations manager is much broader than you might imagine. Operations managers are not only found in factories but in most types of organizations. The scope of what operations management covers can be grasped by considering the wide range of decisions operations managers have to make.

These decisions fall into eight key areas of operations management. 

Areas from most strategic to most tactical

Typical decisions 

Strategic management

What are the distinctive features of the business that will make it competitive?

Product design 

What are the unique features of the product or service?

Supply chain management

Which suppliers should be used to guarantee timely delivery of the materials needed?

Quality management

How will the quality of the product or service be measured? How will it be monitored?


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